One of the many ways we protect the public interest is by receiving, investigating and acting upon complaints and reports made against registrants of the College.

The process for investigating a complaint is outlined in the legislation that governs the College, and each step of the process is designed to ensure fairness to all sides.

After thoroughly reviewing the complaint, submissions and results of the investigation, the Inquiries, Complaints and Reports Committee (ICRC) may:

• Take no further action if it finds insufficient evidence.
• Issue a Letter of Counsel.
• Require the registrant to complete a specified continuing education or remediation program (SCERP), which may include education, supervision, and/or monitoring, and may require further evaluation upon completion. A summary of the SCERP is posted to the registrant’s profile on the Public Register.
• Require the registrant to appear before a panel of the ICRC to be cautioned. A summary of the caution is posted to the registrant’s profile on the Public Register.
• Accept the registrant’s Undertaking to improve their practice or to restrict their practice, which may include education, supervision, and/or monitoring. The terms of the Undertaking are posted to the registrant’s profile on the Public Register.
• Accept an Undertaking from the registrant to resign and to never apply or re-apply for registration as a naturopathic doctor in Ontario, which is posted to the registrant’s profile on the Public Register.
• Refer specified allegations of professional misconduct or incompetence to the Discipline Committee.
• Refer the matter to another panel of the ICRC for incapacity proceedings if there are concerns suggesting that the registrant is suffering from a physical or mental incapacity.

Risk Categories

The outcomes above are considered based on the following risk categories:  

• No or Minimal Risk: Information does not support taking regulatory action.
• Low Risk: Unlikely to have a direct impact on patient care, safety, or the public interest.
• Moderate Risk: Clinical issues requiring remediation or significant improvement through instructive or hands-on courses, mentoring, assessments and/or evaluations. Concerns related to an aspect of the registrant’s conduct or practice that may have a direct impact on patient care, safety or the public interest if not addressed.
• High Risk: Serious concerns regarding the registrant’s conduct or practice that are likely to have a direct impact on patient care, safety, or the public interest. Concerns cannot be addressed through other remedial actions, or previous remedial actions have been attempted unsuccessfully. Clinical issues requiring restrictions or conditions on practice, or a withdrawal or resignation from practice.

If a decision of the ICRC includes an Oral Caution, SCERP, undertaking, or referral, a notation and summary posted on the Public Register.

Letters of Counsel

A Letter of Counsel is a communication of the ICRC’s expectations for corrective action that should be taken by the registrant and may include advice or recommendations to review particular standards or publications. This outcome does not appear on the Public Register but does form part of the registrant’s history with the College.

Oral Cautions

An Oral Caution requires the registrant to appear before a panel of the ICRC to be cautioned. The following individuals have received or are scheduled to receive an Oral Caution from the ICRC:

Recent Cautions Issued[1]	Prior Cautions Issued[2]
Deol, Ritu Ee, Leslie Esmaelbeigi, Farhad Hnatiuk, Rosemary Mirhosseini, Naghmeh Park, Giyeon		Allen, Cheryl Begin, Martin Bolzicco, Jessica Engelbrecht, Natalie Gaylor, Kirsty Goreshnik, Zilia Maddalena, Lisa Phillips, Pascaline Proulx, Andréa Trowell, Stefanie

[1] A caution completed within the past six months or currently outstanding.

[2] Prior cautions are those that were completed in the past two years. Cautions beyond that timeframe are listed on the Public Register in the profile of the registrant.

Specified Continuing Education & Remediation Program (SCERP)

A SCERP requires the registrant to successfully complete an education and remediation program specified by the ICRC. The following individuals have been ordered to complete a SCERP by the ICRC:

Recent SCERPS Issued[1]	Prior SCERPS Issued[2]
Deol, Ritu Ee, Leslie Engelbrecht, Natalie Esmaelbeigi, Farhad Kaganovsky, Alexey Smith, Jaclyn Wiggins, Jordin		Allen, Cheryl Bolzicco, Jessica Danesh Ahmadi, Mohammad Gaylor, Kirsty Goreshnik, Zilia Heinen, Shirley Lee, Sung-Mee MacPherson, Alicia Phillips, Pascaline Proulx, Andréa Rheaume, Kathryn Snider, Benjamin Trowell, Stefanie

[1] A SCERP issued within the past six months or has not yet been completed by the registrant.

[2] Prior SCERPS are those that were completed in the past two years. SCERPS beyond that timeframe are listed on the Public Register in the profile of the registrant.

Undertakings

An Undertaking entered into between a registrant and the ICRC is a binding, enforceable agreement between the College and a registrant that sets out obligations or restrictions that a registrant must follow.

Undertakings in Effect[1]	Prior Undertakings Issued[2]
Park, Giyeon

[1] An Undertaking that was entered into and that remains in effect.

[2] Prior Undertakings are those that were entered into in the past two years. Undertakings beyond that timeframe are listed on the Public Register in the profile of the registrant.

Interim Orders

After receiving a complaint or appointing an investigator, the ICRC may make an interim order to suspend or impose terms, conditions or limitations on a registrant’s certificate of registration if the ICRC believes that their conduct is likely to expose patients to harm.

Interim Orders in Effect[1]	Prior Interim Orders Issued
Prytula, Michael Um, Michael	Dhanani, Karim Kaganovsky, Alexey

[1] An Interim Order that remains in effect at this time.

Discipline Committee Referrals

A Referral to the Discipline Committee is an outcome of the ICRC where allegations of professional misconduct or incompetence have been referred for a hearing.

The Discipline Referrals currently in effect may be found on the scheduled hearings page of our website.