Complaint & Report Outcomes
One of the functions of the College in fulfilling its mandate of protecting the public interest is to receive, investigate and act upon complaints and reports made against its members. The formal process for investigation of a complaint is outlined in the legislation and each step of the process is designed to ensure fairness to both the person filing the complaint, and the naturopathic doctor named in the complaint. After a thorough review of the complaint, submissions, and results of the investigation the Inquiries, Complaints and Reports Committee (ICRC) may do one or more of the following:
- Take no further action, if it finds there is insufficient evidence to support the allegations.
- Issue a Letter of Counsel.
- Require the Member to complete a specified continuing education or remediation program (SCERP), which may include education, supervision, and/or monitoring, and may require further evaluation upon completion. A summary of the SCERP is posted to the Member’s profile on the public register.
- Require the Member to appear before a panel of the ICRC to be cautioned. A summary of the caution is posted to the Member’s profile on the public register.
- Accept the Member's undertaking to improve his or her practice or to restrict his or her practice, which may include education, supervision, and/or monitoring. The terms of the undertaking are posted to the Member’s profile on the public register.
- Accept an undertaking from the Member to resign and to never apply or re-apply for registration as a naturopathic doctor in Ontario, which is posted to the Member’s profile on the public register.
- Refer specified allegations of professional misconduct or incompetence to the Discipline Committee.
- Refer the matter to another panel of the ICRC for incapacity proceedings if there are concerns suggesting that the member is suffering from a physical or mental incapacity.
The Outcomes are generally consistent with the following risk categories:
No or Minimal Risk: Information does not support taking regulatory action.
- Low Risk: Unlikely to have a direct impact on patient care, safety, or the public interest.
- Moderate Risk: Clinical issues requiring remediation or significant improvement through didactic or hands-on courses, mentoring, assessments and/or evaluations. Concerns related to an aspect of the Member’s conduct or practice that may have a direct impact on patient care, safety, or the public interest if not addressed.
- High Risk: Serious concerns regarding the Member’s conduct or practice that are likely to have a direct impact on patient care, safety, or the public interest. Concerns cannot be addressed through other remedial actions, or previous remedial actions have been attempted unsuccessfully. Clinical issues requiring restrictions or conditions on practice, or a withdrawal or resignation from practice.
Where a decision of the College's ICRC includes an oral caution, SCERP, undertaking, or referral, the Health Professions Procedural Code, Schedule 2 to the Regulated Health Professions Act, 1991 requires that a notation and summary be posted on the Public Register.
Letters of Counsel
A Letter of Counsel is a communication of the ICRC’s expectations for corrective action on behalf of the Member moving forward and may include best practice advice and/or recommendations to review particular standards, articles, College publications, etc. This outcome does not appear on the public register, however, it does form part of the Member’s history with the College.
An "Oral Caution" requires the Member to appear before a panel of the ICRC to be cautioned. The following individuals have received or are scheduled to receive an Oral Caution from the ICRC:
Price, Robert Allan
Specified Continuing Education & Remediation Program (SCERP)
A SCERP requires the Member to successfully complete an education and remediation program specified by the ICRC. The following individuals have an ICRC outcome of SCERP currently in effect:
Nguyen, Anh Linh
Price, Robert Allan
An Undertaking is a binding and enforceable agreement between the College and a Member. Generally, Undertakings reflect an agreement between the College and the ND where the College decides that such an agreement protects the public interest. An Undertaking sets out obligations or restrictions that a Member must comply with.
The following individuals have an ICRC outcome of an Undertaking currently in effect:
Smith, Salna Lee
The ICRC may at any time following the receipt of a
complaint or following the appointment of an investigator, make an interim order directing the Registrar
to suspend, or to impose terms, conditions or limitations on, a Member’s
certificate of registration if it is of the opinion that the conduct of
the Member exposes or is likely to expose the member’s patients to harm
An interim order has been imposed and is currently in effect on the certificates of the following individuals:
Discipline Committee Referrals
A Referral to the Discipline Committee is a disposition of the ICRC where allegations of professional misconduct or incompetence have been referred for a hearing.
The Discipline Referrals currently in effect may be found here: