Complaint & Reports Under Investigation

The College publishes summaries of outstanding complaint and report investigations as part of our commitment to transparency. The goal is to provide the public and profession with more information about complaints and reports that are reviewed by the Inquiries, Complaints and Reports Committee (ICRC). The ICRC derives its power from the Regulated Health Professions Act, 1991 to deal with concerns about naturopaths’ conduct, practice and behaviour. Cases are anonymously referenced by complaint file number.

Detailed information about complaints and reports, and the practice or conduct of naturopaths, is also included in our Annual Report, in our iNformeD newsletter and in the Complaints and Discipline sections of the website.

For health care regulators, transparency is at the core of how we work. Being open in our decisions and providing Ontarians with useful information helps to increase public confidence and trust in the profession’s ability to self-regulate. 

Active Files

 

FILE #
DATE FILE OPENED SUMMARY OF ISSUES/CONCERNS STAGE
18-002R   August 24, 2018  Contravening the Standard of Practice for Consent, Record Keeping, IVIT and Fees & Billing.   Stage 3    
18-006R  August 27, 2018 Delegating a controlled act to a health practitioner.
Issuing an invoice that is false or misleading.
Advertising services outside the scope of practice of Naturopathic Medicine.
 Stage 3  
18-011  April 25, 2018 Sexual abuse of a patient.
Providing treatment that might have hurt/injured the patient.
Dispensing or selling an unidentified substance. 
Failing to disclose the treatment information and obtain the patient’s informed consent.
Inappropriate billing.
 Stage 3  
18-021  August 27, 2018  Failing to obtain the patient's informed consent.
Providing inappropriate treatment to the patient.
Failing to assess a patient before administering a drug. 
Delegating a controlled act to a nurse thus failing to ensure that the delegation conforms to the Nursing Act, 1991.
 Stage 3  
18-026R  April 8, 2019 Issuing an invoice that is false of misleading.  Stage 3  
18-031R  April 1, 2019 Issuing an invoice that is false of misleading.
Falsifying records related to the Member's practice.
 Stage 3  
18-032R  May 15, 2019 Failing to comply with the General Regulation by injecting substances that the Member is not authorized to inject.
Failing to carry out or abide by an undertaking given to the College or breaching an agreement with the College.
Failing to comply with the College’s Advertising Standard of Practice and the Advertising Guideline.
 Stage 1  
19-003R  April 25, 2019 Contravening, by act or omission, the Standards of Practice for Advertising.  Stage 3  
19-004R  May 29, 2019 Failing to comply with the General Regulation by injecting substances that the Member is not authorized to inject.
Performing an authorized act that the Member is not authorized to perform.
Offering and/or advertising services outside the naturopathic scope of practice.
 Stage 1  
19-005R  May 22, 2019 Advertising and/or offering services outside the naturopathic scope of practice.
Performing and/or requisitioning laboratory tests that the Member is not authorized to perform/requisition.
 Stage 1  
19-006R  May 24, 2019 Failing to comply with the College’s Advertising Standard of Practice and the Advertising Guideline.
Performing and/or requisitioning laboratory tests that the Member is not authorized to perform/requisition.
 Stage 3  
19-008  April 2, 2019 Charging excessive fees and failing to inform the patient of fees to be charged.
Failing to obtain informed consent.
Recommending inappropriate or incompetent treatment to the patient, including treatment that may be harmful.
 Stage 1  
19-009R  May 31, 2019 Failing to use inactive title while holding an Inactive Certificate of Registration.
Using the title "Dr." without the appropriate restricted title directly following the Member's name.
Posting information that could be interpreted to be an endorsement by a Naturopathic Doctor.
Using testimonials on the Member's website.
 Stage 1  
19-010   May 13, 2019 Providing incompetent treatment to patient, which may have resulted in harm.
Failing to address patient concerns in a timely and effective manner.
Failing to maintain an appropriate therapeutic relationship with the patient.
 Stage 1  
19-011  May 22, 2019 Issuing an invoice, bill or receipt that the Member knows or ought to know is false or misleading.
Falsifying a record relating to the Member’s practice, including but not limited to providing false information to an insurance company.
 Stage 2  
19-012  June 11, 2019 Contravening, or failing to maintain, the Standard of Practice for Advertising, the Advertising Guideline and/or the Policy on Vaccination.  Stage 3  
19-013  July 9, 2019 Failing to advise the College of any changes to the Member’s name since the date of the Member’s initial application for registration.
Failing to advise the College of any changes to the Member’s clinic or business information where the Member provides naturopathic services.
 Stage 1  
19-014  July 9, 2019 Recommending or providing treatment that the Member knows or ought to know is unnecessary or ineffective.
Providing unethical treatment to the patient.
Recommending treatment that may be harmful to the patient.
Failing to contact and collaborate with the other healthcare providers of the patient.
Failure to refer the patient to or advise the patient to consult another healthcare provider.
 Stage 1  
19-015  July 11, 2019 Advertising information that may be considered misleading or false.  Stage 1  

*IVIT - Intravenous Infusion Therapy*

Closed Files
Includes all files closed between April 1, 2018 - June 6, 2019

FILE # DATE FILE OPENED
SUMMARY OF ISSUES/CONCERNS  OUTCOME DATE FILE CLOSED
16-012R
 February 8, 2018
Practising and/or holding out as a person authorized to practise naturopathy while suspended.
Oral Caution May 3, 2018
17-003R  October 3, 2017 Misleading advertising. Providing services outside the scope of practice.
Contravening the Standard of Practice for Prescribing.
SCERP & Oral Caution May 3, 2018  
17-013   May 17, 2017  Sexual harassment and wrongful dismissal of an employee.
Delegating to a nurse. 
SCERP & Oral Caution  October 4, 2018  
17-016   June 22, 2017  Prescribing, dispensing or selling a drug or substance for an improper purpose. Contravening the Standard of Practice for Consent.
Stealing medication/supplies from an employer. 
Referred to Discipline   September 6, 2018    
17-020  July 20, 2017 Inappropriate or incompetent treatment provided to a patient.
Requisitioning laboratory testing outside the context of the Naturopathic Doctor - patient relationship and charging excessive fees.
SCERP & Oral Caution July 5, 2018  
17-022
 August 2, 2017 
Recommending a treatment that may have caused harm to a patient.
Performing a controlled act that the Member is not authorized to perform.
SCERP May 3, 2018
17-023R  October 31, 2017 Contravening the Standard of Practice for Intravenous Infusion Therapy.
Advertising in a manner that is false or misleading.
No further action May 3, 2018  
17-024   September 20, 2017  Record Keeping deficiencies.   No further action April 5, 2018  
17-027  October 11, 2017 Failing to maintain an appropriate therapeutic relationship with a patient.
Failing to provide professional advice in a professional capacity regarding Vaccinations.
Failing to comply with the College's reporting requirements.
Failing to advise a patient to consult another health care provider. 
SCERP & Oral Caution February 7, 2019  
17-030   October 23, 2017  Issuing false or misleading invoices.
Falsifying records related to the Member's practice. 
No further action  October 4, 2018     
 17-031  October 23, 2017 Issuing false or misleading invoices.
Falsifying records related to the Member's practice.
Referred to Discipline Committee for hearing June 6, 2019  
17-032   October 27, 2017  Failing to obtain a patient's informed consent prior to treatment.
Concealing the nature of the treatment when requested by the patient.
Recommending or providing unnecessary examination or treatment.
Referred to Discipline  June 7, 2018
 
17-033R  January 24, 2018 Failing to register an IVIT* premises. No further action May 3, 2018  
17-035
 November 18, 2017 
Inappropriate use of the restricted title "Physician". 
Letter of Advice April 5, 2018
17-036R   April 18, 2018  Contravening, by act or omission for various Standards of Practices.
Sexual abuse of a patient. 
Letter of Counsel  August 3, 2018  
17-037R  January 31, 2018 Recommending and/or providing inappropriate or incompetent treatment to a patient. Letter of Counsel 
July 5, 2018  
17-038R
 February 8, 2018
Failing to comply with the Investigators appointed by the College.
Oral Caution May 3, 2018  
17-040R  January 31, 2017 Performing IVIT* prior to having met the Standard of Practice for IVIT*. Letter of Counsel  May 3, 2018  
18-001  January 26, 2018 Recommending or providing inappropriate or incompetent treatment to a patient and failure to reply to the patient's concerns.
Abruptly discontinuing professional services.
Letter of Counsel  June 7, 2018  
18-003  February 5, 2018 Inappropriate or misleading advertising. No further action June 7, 2018  
18-004R  April 24, 2018  Contravening, by act or omission of the Standard of Practice for Advertising,  Conflict of Interest and Conflict of Interest Guidelines.
Using or permitting the use of a testimonial 
No further action  July 5, 2018   
18-005R  August 27, 2018 Failing to comply with an order of the Discipline Committee. 
Failing to keep records in accordance with the standards of the profession.
Referred to Discipline Committee for hearing February 7, 2019  
18-007  March 9, 2018 Recommending and providing inappropriate or incompetent treatment.
Failing to respond to a patient's concerns about the recommended treatment.
Failing to maintain an appropriate therapeutic relationship with a patient.
Letter of Counsel  August 3, 2018  
18-008   March 22, 2018  Failing to maintain appropriate infection prevention and control procedures. Acting in a conflict of interest when providing patient care. 
Failing to maintain the Standard of Practice for IVIT* and/or Injections. 
Referred to Discipline    November 1, 2018     
18-009   April 3, 2018  Sexual abuse of a patient. Failure to maintain appropriate therapeutic relationship with a patient. Acting in a conflict of interest when providing patient care.  SCERP  November 1, 2018    
18-010  April 19, 2018  Providing treatment that was harmful to the patient. No further action taken  April 4, 2019  
18-012   May 9, 2018  Recommending and providing incompetent treatment to a patient. 
Failure to provide relevant treatment information to patient. Failing to respond to a patient’s concerns about the recommended treatment. 
Letter of Counsel   November 1, 2018     
18-013  May 17, 2018 Failing to keep records in accordance with the standards of the profession. Referred to Discipline Committee May 13, 2019  
18-014R  August 1, 2018  Falsifying a record relating to the member’s practice.
Issuing an invoice that is false or misleading.  
Referred to Discipline   October 4, 2018   
18-015R   June 28, 2018  Practising outside of ND scope and false advertising.  Letter of Counsel   September 6, 2018   
18-016R   July 9, 2018 Practising outside of ND scope and false advertising.   Letter of Counsel   October 4, 2018    
18-017R   July 9, 2018 Practising outside of ND scope and false advertising. 
Letter of Counsel   October 4, 2018    
18-018R   September 28, 2018  Performing IVIT prior to having met the Standards of Practice for Prescribing and IVIT. Contravening the Standard of Practice for Conflict of Interest and IVIT.  Letter of Counsel  November 1, 2018   
18-019   August 9, 2018 Providing healthcare advice in an academic setting, outside the scope of practice.  Letter of Counsel  January 10, 2019   
18-020   August 20, 2018 Engaging in conduct that is aggressive and unprofessional towards another member of the College and their staff. No further action taken January 10, 2019   
18-022    August 30, 2018   Providing or recommending an inappropriate treatment to a patient.   Letter of Counsel  November 1, 2018   
18-023   September 12, 2018 Failing to meet the Standards of Practice for Consent, Prescribing and Recommending Non-Scheduled Substances.
Failing to respond in a timely manner to patient's concerns.
Terminating patient relationship without confirming patient has not been abandoned.
Letter of Counsel & Oral Caution  May 2, 2019   
18-024   October 9, 2018  Recommending/providing inappropriate treatment, that the Member should have known would be ineffective.
Failing to contact and collaborate with other healthcare providers of the patient. 
Letter of Counsel March 7, 2019   
18-025  October 9, 2018   Failing to supervise a person whom the Member was professionally obligated to supervise.  No further action taken April 4, 2019   
18-027  October 25, 2018 Failing to comply with the College's Advertising Standard of Practice, the Advertising Guideline and the Policy on Vaccination.
Providing healthcare advice outside the scope of practice.
Oral Caution February 7, 2019  
18-028   October 25, 2018  Failing to comply with the College's Advertising Standard of Practice, the Advertising Guideline and the policy on Vaccination.
Providing misleading and false information outside the scope of practice. 
Letter of Counsel  January 10, 2019   
18-029  October 25, 2018 Failing to comply with the College's Advertising Standard of Practice, the Advertising Guideline and the Policy on Vaccination. Letter of Counsel  January 10, 2019   
18-030   October 25, 2018   Failing to comply with the College's Advertising Standard of Practice, the Advertising Guideline and the Policy on Vaccination.
Advertising services outside the scope of practice.
Letter of Counsel  March 7, 2019   
18-033   December 4, 2018  Failing to comply with the College's Advertising Standard of Practice and the Advertising Guideline.   Letter of Counsel  February 7, 2019   
18-034   December 4, 2018   Failing to comply with the College's Advertising Standard of Practice and the Advertising Guideline.  Letter of Counsel  February 7, 2019   
18-035  December 6, 2018 Recommending or providing a treatment that is unnecessary or ineffective and making a claim respecting a treatment, device or procedure that cannot be supported as reasonable professional opinion.  Letter of Counsel June 6, 2019  
18-036  December 19, 2018 Advertising information that may be considered misleading or false Oral Caution  June 6, 2019  
19-001R   March 1, 2019  Failing to comply with the Standards of Practice for Restricted Titles and Advertising.  Letter of Counsel  May 2, 2019   
19-002R
 January 31, 2019  Failing to comply with an order of the Inquiries, Complaints and Reports Committee of the College, specifically failing to complete an inspection of patient records with the focus on financial records and consent  Referred to Discipline Committee for hearing June 6, 2019  

 

 

Complaints/Registrar's Reports Investigation Process

Stage 1. Notice of Complaint/Report

Within 14 days of receipt of a complaint or a report, the College issues a notice of complaint/report and provides a copy of complaint/report to the Member in question.  The Member may make written submissions to the ICRC within 30 days of the date of the notice.  

Stage 2. Additional comments from complainant (Complaints ONLY)

The Member’s response is provided to the complainant who may provide comment.  

Stage 3. Review by ICRC

Once the supporting documentation and relevant information have been collected from the parties and possible witnesses involved in the complaint/report, the matter is reviewed by a panel of the ICRC.  The Panel conducts a thorough review of the information and considers whether there are any additional documents that should be obtained or any other witnesses who should be approached. 

Stage 3a. Expert Opinion

Where standards of practice within the profession are an issue, the Panel may retain a knowledgeable member of the profession to provide an expert opinion. Similarly, experts in document analysis, DNA, mental health or other disciplines may be required in some cases.

Stage 3b. Formal Investigation (Complaints ONLY)

In some circumstances the Panel may appoint a formal Investigator, who has the power to:

  • Enter the Member's place of practice and examine records or equipment and, where necessary, copy them or remove them.
  • Summons witnesses or documents.
  • Obtain a search warrant.

​Stage 4. Decision and Reasons

Once the investigation is completed, the ICRC deliberates on the potential outcomes of the complaint/report. The ICRC Decision Pathway is a simplified tool which explains how the decisions are made.

After a thorough review of the complaint/report, submissions, and results of the investigation, a Panel of the ICRC will issue a decision and reasons.  Decisions may include one or more of the following:

  • Take no further action, if it finds there is insufficient evidence to support the allegations.
  • Issue a Letter of Counsel.
  • Require the member to complete a Specified Continuing Education or Remediation Program (SCERP), which may include education, supervision, and/or monitoring, and may require further evaluation upon completion. A summary of the SCERP is posted to the member’s profile on the public register.
  • Require the Member to appear before a panel of the ICRC to be cautioned. A summary of the caution is posted to the Member’s profile on the public register.
  • Accept the Member's undertaking to improve his or her practice or to restrict his or her practice, which may include education, supervision, and/or monitoring. The terms of the undertaking are posted to the Member’s profile on the public register.
  • Accept an undertaking from the Member to resign and to never apply or re-apply for registration as a naturopathic doctor in Ontario, which is posted to the Member’s profile on the public register.
  • Refer specified allegations of professional misconduct or incompetence to the Discipline Committee.
  • Refer the matter to another panel of the ICRC for incapacity proceedings if there are concerns suggesting that the Member is suffering from a physical or mental incapacity.

    A written decision and the reasons for the decision are provided to both the complainant and the Member except where the matter has been referred to the Discipline Committee or to another panel of the ICRC to conduct health inquires.

    Stage 5. Implementation of the Outcomes

    The College monitors compliance with all ICRC outcomes.  If a Member fails to comply with a decision of the ICRC, the Registrar of the College, with the approval of the ICRC, may appoint an investigator to inquire into the Member’s actions and the reasons for non-compliance.



    18-014 

     April 8, 2019
     April 8, 2019